Comcast Customer Service Gone Wrong [AUDIO]
Have you ever had an awful customer service experience? In this astonishing call with the internet and cable provider Comcast, you can hear Ryan Block trying to cancel his service to the dismay of the customer service representative. In the call, which Block recorded, over and over he states his desire to just disconnect the service. You may or may not be surprised at the stubborn refusal of the man on the other end. From boasting about Comcast’s speed and its vast array of options to questioning how Block could ever want to leave, the representative clearly isn’t willing to politely honor Block’s request. By the time Block succeeds in having his service canceled, over 18 minutes have gone by.
Block said about the call:
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
Though Comcast later issued an apology, Block doesn’t want the company to take action against the employee as he believes “the call itself belies a deeper, systematic dysfunction.” That is, many corporations go too far in their efforts to retain customers, crossing the line into bullying.